Customer Service/Retail Sales
Aimed at entry level positions, various tests can be used to determine if candidates are easily trained or possess core work skills, such as literacy and numeracy.
Employers may choose to evaluate a candidate’s aptitude for ensuring customer satisfaction or their capacity to influence customers to buy.
Integrity testing can also be used to assess the likelihood that candidates will engage in honest cash handling or stock management practices.
| Job Requirement | Type of Test |
|---|---|
| Learn new duties quickly and solve day-to-day problems effectively. | Abstract Reasoning |
| Understand verbal and written instructions. Communicate with customers and co-workers. | Verbal Reasoning |
| Perform basic calculations. | Numerical Reasoning |
| Demonstrate critical traits required for success in sales | Sales Predictor |
| Demonstrate critical traits required for success in customer service | Customer Service Predictor |
| Demonstrate productive work behaviours | Integrity |